A manufacturer of civil engineering and infrastructure products had an approaching ISO 9001:2015 audit by their certification body. The client suspected that their current management systems met neither the criteria of ISO 9001:2015 nor the organisation’s own documented management system which threatened their certification and business operations. In addition, the organisation had outstanding nonconformities from a previous audit that needed to be addressed before the scheduled audit.
The client’s original Quality Management System was never fully implemented or adopted by staff. Furthermore, the organisation had experienced significant growth and the existing systems were no longer effective in supporting the organisation.
The client got in touch to discuss how we could support them to prepare for the certification audit, and to identify and address areas that needed improvement.