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Insights

Our insights on operations, organisation and wider business.

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Operations

Understanding customer requirements

The most successful businesses are customer focused. 

Only when you truly understand your customer will you be able to help them with their needs, their real requirements.

There are many ways to explore customer requirements, here are some suggestions.

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Operations

7 ways to reduce exposure to supply chain risk and strengthen operational systems

Vulnerable supply chains can be disrupted making products and services unavailable.

There are always risks to the supply chain, currently many are disrupted by the effects of COVID-19. Risks change often but taking proactive measures will always help.

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Operations

5 tips for the last stages of audit preparation

It can be busy and stressful preparing for an external audit; especially in the final stages. 

Here are 5 quick tips to consider for the last part of your audit preparation.

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Operations

Deadline for organisations to transition from ISO 9001:2008 to ISO 9001:2015

ISO 9001:2015 was released in September of 2015 and organisations were given three years by which to transition from the replaced 2008 standard.

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Tel: (+44) 0151 324 4500

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